|
|
Users evaluating ComponentAce products and our customers are entitled to
Standard Support which includes:
- Free submission of your problem or feature request from our website.
- Free
contact with our Support Team.
- Free minor updates which can be downloaded from our website.
We do our best to answer the messages promptly.
Typically we reply within 24 hours
with favor to people who purchased Premium Support.
|
|
|
With Premium Support Subscription, all your support inquiries will be given
top priority. Users who purchased Premium Support Subscription are entitled to:
- 12 Months Free Upgrades - All major and minor upgrades of the owned products for free.
- Priority Technical Support - One year's top priority support from the date of purchase.
- New Releases Information - Notification by email of all new releases of the owned product.
- Betas Access - One year's access to early product betas with an
opportunity to influence the devlopment and to query the desired features.
- All the benefits of Standard Support.
Premium Support subscriptions are valid for one full year from the purchase date.
You can purchase annual
Premium Support Subscription or
renew an existsing one.
|
|
|
|
We made three requests of the technical support personnel and despite the fact that these were all implementation questions (not bugs in their software) we received support within 24 hours. It is rare to get such good customer support these days and I really appreciate everything ComponentAce has done for us.
Jason Goodridge, Development Manager
|
|
|
